TANKLESS INC LIMITED WARRANTY

We, the manufacturing company, warrant to the original purchaser that our TANKLESS water heaters are free from defects in workmanship and materials and agree to the following, subject to conditions and exceptions outline herein:

Commercial and Residential Products: 5 years on the heat exchangers and 2 years on all other parts or one year from start-up; whichever is longer.

Pool/Spa Products: 2 years on the heat exchangers and 2 years on all other parts.

Replacement parts and/or the water heater will be warranted to the original purchaser. We, the manufacture will replace, at our discretion, free of charge (excluding expedited shipping and handling costs) during the warranty period and under normal use and service, any TANKLESS product which proves defective when installed by a licensed plumber or electrical contractor. We will replace upon return of the original heater all parts not covered by warranty on a prorated basis by comparing the age of the heater to the warranty period.

The original product must have a registered warranty. We reserve the right to verify any complaints or defects. We will determine whether to furnish a replacement part or water heater, or to repair the defective component. At our request, the purchaser will, at our expense, deliver the defective component to us.

Warranty on our TANKLESS products shall be valid only when installed by a licensed plumber or electrical contractor and that installer’s license number must be must be registered with the Manufacturer within (90) days of the original purchase or (30) days of installation whichever is later.

Replacement parts and/or TANKLESS products will be available to the original purchaser. The company will be responsible for the payment of all regular shipping charges but not expedited freight charges for any replacement parts during the warranty period. Replacement water heater components are warranted only for the term to the original purchaser. The purchaser is primarily responsible for installation of replacement parts during the warranty period. The company will have available during business hours from 8 AM EST to 6 PM EST qualified technicians to troubleshoot problems and will provide on-site help if consultation with the purchaser’s contractor has not yielded a solution to the problem and the company has determined there is a legitimate need.

Any damage to a TANKLESS product as a result of misuse, abuse, neglect, accident, improper installation, non-authorized repair, alteration or any use other than Manufacturer’s recommended use, will void this warranty.
Return Policy
The company reserves the right to refuse returns without written authorization from TANKLESS INCORPORATED. Upon receipt of written return authorization the recipient shall return the product to the factory by Fed Ex. Ground with full insurance and shipping costs, a copy of the original shipping invoice , and a return authorization form attached to the outside of the shipping box. All products returned will be charged a 25% re-stocking charge and 100% of the shipping and handling cost.
There will be a (30) day limit on returns or refunds for products that cannot be installed, or your electric main house service is too small. Before we ship your water heater, we explain the electrical requirements to each customer at great length and have all the information on our website at
www.hotwaterheater.com

Limited Liability
External pumps, timers, and electronic temperature controls are subject to their manufacturer’s warranty.
NOTICE: Operating this water heater when is low on water, while it is receiving a inadequate water supply can cause damage to the heater and will void the warranty. DO NOT OPERATE THE HEATER IF YOUR WATER SUPPLY HAS BEEN INTERRUPTED, UNTIL THE UNIT IS FULL OF WATER. TANKLESS INC. ASSUMES NO LIABILITY FOR DAMAGE RESULTING FROM THE IMPROPER OPERATION OF THE HEATERS.
This warranty may not be expanded by oral representation, written sales information, and drawings or otherwise. The liability of the manufacturer in the event of leakage or malfunction is strictly limited to the furnishing of a replacement part, or the water heater, as provided herein and we are not responsible hereunder, for incidental property damage or personal injury, interim loss of use of the heater, inconvenience or other consequential cost of damage.
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages and some jurisdictions do not allow limitations on how long implied warranties last. Except as specifically provided here-in, there are no other warranties, expressed or implied, which extend beyond our warranty as defined herein, in no event shall the manufacturer or our authorized agent be liable for loss of, indirect, special, consequential or other similar damages arising out of any breach of this warranty or obligations under this warranty.
This warranty gives you specific legal rights and you may also have other rights which vary from jurisdiction to jurisdiction.



TANKLESS Inc. Warranty Activation Form


Please complete this form and send to Tankless Inc. 2060B Whitfield Park Avenue, Sarasota, Florida 34243
Owner Name:……………………………………………………………………………
Purchase Date:…………………………………………………………………
Address:…………………………………………………………………………………….
State:………………………………..Zip:………………………………………
Phone:……………………………………………………………….
Email:……………………………………………………………………………………………………..
Model:……………………………………………………………
Serial #:……………………………………………………Installation Date:…………………….
Installer Name:……………………………………………………………………
License Number:…………………………………………………………………..
Address:…………………………………………………………………………………….
State:………….…Zip:…………Phone:…………………………………….


Tankless, Inc. 2060 Whitfield Park Ave., Sarasota, FL 34243 Phone: 1-800-TANKLESS 1-800-826-5537
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