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Our Refund Policy

We have a 100% refund policy for all units for any reason within 30 days of the sale (not including freight).  In some cases a RMA will be needed for us to process your claim. Any costs of repairing damage to the unit will not be refunded. After 30 days there is a 25% restocking fee if the unit is unused. If the unit is used there is no refund available after 30 days. All shipments are made via UPS FOB Sarasota Fl.

For any other questions, or to Ask For A RMA Number, please fill out the form on our contact page.

Shipping

Shipping times will vary depending on your location and service selected. Most orders are shipped no later than the next business day after your order is received and successfully processed. In rare cases, your order may take a few days to ship from our warehouse. If you ordered express shipping service, we will contact you if we are unable to ship within one business day.

If you are located in the USA, your package will be shipped from our warehouse in Sarasota Fl. via a major courier (usually UPS) unless otherwise requested. Regular (ground) shipping generally takes 1-2 weeks but can take up to 3 weeks during peak holiday shipping times or if you live in a rural area, although this is rare. Our express shipping option typically takes 2-3 business days. Overnight / Next Day shipping is available.

Credit Card Processing

Credit card charges will appear on your credit card statement under the name "Tankless Water Heaters." All orders for US$ customers are processed in US dollars.

Terms & Conditions of Sale

By purchasing from hotwaterheaters.com, you acknowledge that you have read and fully understand the terms of the manufacturer's warranty, our product return policies, these terms and condition of sale, and that you have confirmed that your home has sufficient electrical service to operate your new tankless water heater, or that you have budgeted for any required upgrades that might be necessary.

Privacy & Security Commitment

Your privacy is completely guaranteed at gotankless.com. Your name, address, and other personal contact information, and financial information, is never shared, sold, lent, or rented to other parties without your permission. If you have recently purchased products from gotankless.com, we may contact you my phone or email to provide a confirmation and receipt of your purchase or to otherwise ensure the prompt and complete processing of your order, or to inform you of important information regarding your purchase.

Secure order processing is of paramount importance to us at gotankless.com. Security is provided by industry standard Secure Socket Layer (SSL) technology (128 bit encryption). All sensitive personal and financial information entered during the checkout process, including your credit card number, is encrypted while traveling on the Internet.

Return Policy

Prior to ordering, customers are responsible to ensure that the model they plan to purchase will meet their flow rate needs and that their home has sufficient electrical capacity to support the installation of the selected model. IF in doubt, call us or speak with your electrician.

Uninstalled units may be returned for a refund within 30 days of original purchase. A restocking fee of 25% and all original shipping charges will be deducted from your refund.

Units that have been installed cannot be returned.

Return procedure: It is important that you contact us in advance for a return address and Return Authorization Number (RA#) which we will use to properly credit your account when we receive the returned item. Please note that you are responsible for shipping costs to return the product. Return shipments not clearly marked with a valid Return Authorization Number (RA#) may be refused or not properly credited to your account. We recommend that all packages returned to us or the manufacturer be insured and that you obtain a tracking number from your shipping provider. We are not responsible for product lost or damaged while being returned to us for any reason. All refunds will be shown as a credit against the credit card to which the original order was charged. Please allow up to 10 business days for your credit to be processed following receipt of your returned heater at our warehouse.

 
Tankless, Inc. 2060 Whitfield Park Ave., Sarasota, FL 34243 - Phone: 1-800-TANKLESS 1-800-826-5537

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